Support Center

Using a Domain You Bought Elsewhere

Last Updated: Feb 16, 2019 07:26AM UTC

If you already bought your website domain from another company, you can still use that domain for a website package that you purchase from us. In order to do use that domain, you'll need to update your DNS settings with the company you bought your domain from to point to our servers. While it sounds complicated, it's like telling the internet "My Company" is located at "123 Main St, Sometown, NY" so that it knows where to find your website.

There are two options to take care of this change:

Option 1: Ask your domain provider to do it for you!

Most domain providers will do the work for you if you contact customer support. If they won't do all the work for you they'll be able to give you good instructions. Copy and paste the request below.

I made a website using another company and need to point my domain to their servers.  Can you set this up or walk me through the process of making these changes?  I need to change my A-Records for both "www" and my root domain. That's one record for 
www.mydomain.com pointing to 199.34.228.59. And one record for mydomain.com also pointing to 199.34.228.59. Note that I want to keep using you as my domain registrar.  I am not requesting a transfer and do not have new name servers to provide you. 

Option 2: Do it Yourself

It's hard for us to provide do-it-yourself instructions as every company that sells domains has things set up differently. What we can tell you is that you need to set up. 

Right now you'll see something like this in your DNS settings:


You need to edit both the * and www hostnames to point to 199.34.228.59. In some cases, you may not have a * hostname and instead have a @ hostname, if so you'll need to change the @ and www hostnames. You may also see hostnames of yourdomain.com and www.yourdomain.com, in this case, you'll need to update both of those. When done, you'll end up seeing something like this. 
 

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