Support Center

How do I track the status of my order/shipment?

Last Updated: Mar 27, 2018 04:50AM UTC

Thank you for your recent order with us. We are so happy that you have chosen us for your marketing needs. To find the status of your order, please follow the steps below.
 

Please note:

We ship your items as they are produced! As we strive to get your personalized items to you as soon as possible, you may receive your items in a few shipments due to varying production times.

Our general delivery time is 10-14 days (7-10 business days in the US) for standard shipping. Our items are processed and shipped only on business days.

If your item states that it is still in production without updated tracking after 7 days, there is a chance that shipment tracking is unavailable for this particular item.

 

1.  Login to your account on our website.
 

2. Go to the “My Account Info” page via the drop down menu in the upper right hand corner on any page of our site (this should appear once you log in).
 

3:  Click on “View Order History”. You will be able to view the current status of your order and view any shipment tracking links if they are available.


Common tracking status definitions are:

“In Production”: Item is being produced and/or is in the process of being shipped.

If your item states that it is still in production without updated tracking after 7 days, there is a chance that shipment tracking is unavailable for this particular item.

“Shipped”: Item has been shipped. Please click on “link” to track shipping.

“Delivered”: Item has been delivered to your shipping address.
 

You can also view your past invoices on this “Order History” page. Click on “Invoice” to view your past invoices and print them, or click on “Status” to check the status of any past order.
 

What if my item status is “delivered”, but I have not received the items?

· Please ask other people at your delivery address if they've received your parcel.

· Check with your neighbors to see if they've accepted a package for you.

· Scan any safe areas the driver may have left your parcel, such as behind a trash can, in a shed, in your garage, or on a porch.

· Check with your local Post Office/delivery office to see if they’re holding your parcel. We suggest you contact your local postal service first.
 

If the shipping address listed is correct, but you haven't received your order after the estimated delivery time, contact customer service using our Support Form. If possible, please provide your shipping address and order ID in your request to further expedite your inquiry.

 
 

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