Support Center

How do I setup my new email?

Last Updated: Feb 16, 2019 07:34AM UTC
Basic Business Email Option:
 
Thank you for choosing us as your business email service provider. A branded email shows the world your company is professional and ready for business.
 
To set up your email service, please follow the steps below:
 
1. Log in to your account on our website.
 
2. Go to the “My Projects” page via the drop down menu in the upper right hand corner on any page of our site (this should appear once you log in).
 
3. Locate the domain that you registered on the left hand side. There will be a “Manage” button next to the domain you registered. Click on the “Manage” button to go to your domain management page.
 
4. Scroll down to the section titled: “your domain name” Email Management
 
5. You have two different options: you can “Add A Mailbox” (create a new inbox) or you can “Create A Forwarding Address” (which forwards emails to an already established email inbox). You cannot set up the same email address as an inbox AND as a forwarding address. For example, you cannot have a mailbox for “info@yourdomain.com” and a forwarding address for “info@yourdomain.com”. If you would like to set up a forwarding address please scroll down further to the “Forwarding Address Setup” section below.
 
Add a Mailbox Setup
 
1. Click on “Add A Mailbox” to create a new inbox. Your background screen will darken and a box will appear that says: “Create Your Email Address”. If you cannot see this box, please try scrolling up or down the page.
 
2. Enter the first portion of your email address that you would like to setup such as “info”, “contactus”, or “yourname”. For example, choosing “yourname” would create yourname@exampledomain.com as your email address.
 
3. Create a password to manage your email inbox. Your password must be at least 8 characters, contain one or more numerical digits, and cannot be a dictionary word. Example: Catdog123 will not be accepted. This is to ensure that your inbox is well protected.
 
4. Click “Save” to complete the creation of your inbox. The inbox will now appear under your “Mailboxes” section.
 
5. To log into your newly created inbox, click on the “Access your Email” link This will take you to a new page that says Roundcube. Enter your username (email address you just created, including the domain name at the end - e.g. “yourname@yourdomain.com”) and Password (the password you created for the email address). This will log you into the inbox so that you may send and receive emails.
 
Forwarding Address Setup:
 
1. Click on “Create a Forwarding Address”. Your background screen will darken and a box will appear that says: “Set Up Email Forwarding”. If you cannot see the box, please try scrolling up or down the page.
 
2. Enter the first portion of your email address that you would like to setup such as “info”, “contactus”, or “yourname”. For example, choosing “yourname” would create yourname@exampledomain.com as your email address.
 
3. Enter the email address where you would like your emails to be forwarded (this email address can be a personal email address or already established business email address).
 
4. Click “Save” to save the forwarding information. Now when a client/customer emails you at the email address that you just created, the email will automatically be forwarded to the personal/business email address you already have and you can access it there.



 

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