Support Center

How do I download my logo files?

Last Updated: Aug 28, 2018 07:47PM UTC
Thank you for designing your logo with us! There are a couple of ways to download your new logo files to your computer.
The logo files are automatically downloaded to your computer upon purchase when you reach our thank you page. The files are downloaded to whatever default folder your computer is using for downloads. You may also have to “allow” your browser to initiate this download, so if you “blocked” downloads then the files would not have been downloaded. Most browsers are set up to automatically download to a “Downloads” or “temp” folder, but some will go to your Desktop.  Check your “Downloads” folder for a zipped file named after your company name. If you still can’t find the files, view the settings in your browser to check for or modify this default download location.
Check the email that you used to create your account. We send a confirmation email within an hour of your purchase, which has a link to download your logo files.
If you cannot locate the files in your “Downloads” folder, you can always download the logo files from our website at any time. To download from our website, follow the directions below.
1. Log in to your account on our website.
2. Go to the “My Projects” page via the drop down menu in the upper right hand corner on any page of our site (this should appear once you log in).
3. Locate the logo that you purchased on the left hand side of the page. You may need to scroll through your saved logo and product designs. The logo that you purchased will have a “Download All Logo” link. Click on this link to download the zip folder of your logo files. The folder will download to whatever default folder your computer is using for downloads. For most browsers, this will be the “Downloads” folder. Check your “Downloads” folder for a zipped folder named after your company name.
Unzipping your files - Once you've downloaded your files, check for the zipped logo files folder on your desktop or in the “Downloads” folder on your computer. The .zip file will look like a folder with a zipper over it and will be named after your business name.
Mac users: Once you click on this folder, your files will automatically unzip and you should see a link at the bottom of your screen in the menu bar to access these files.
PC users: Select your zipped logo files folder If you are within the “Downloads” folder, click "Extract" from the top menu of the window, then choose "Extract All". If you do not see the "Extract" option, 'right-click' on the zipped folder. In the new menu, ‘left-click’ or choose “Extract All”.  
Next, enter where you would like the files to go. We've found that sending the files to your desktop is the easiest. Click "Extract" to send your files to the location you chose.
4. Using your files - You will now have 16 versions of your logo downloaded.
We've created a great video showing you the most effective ways to utilize all of your new logo files. Watch it now here.
If you are short on time, here are the high-level differences between the included files:
PNG Files - PNGs are files that have a transparent background so that when you place your logo over a colored background, the colored background will show around your logo. These are best used in situations where you have a colored background you would like to show through, such as on websites, marketing materials, or promotional products.
JPG Files - Unlike PNG files, JPGs do not have a transparent background and will have a white background surrounding your logo. These are less commonly used than PNGs - only use when placing a logo on a white background.
EPS Files – EPS files should be used when working with a professional graphic designer or when specifically requested. They are considered the source file of your logo. These are not for everyday use.

Favicon -- this is an icon file created and able to be used on a websites browser bar or bookmark list to help further personalize your website design.

In addition, we have provided black and white ('BM' files), small ("SmallLogo"), medium square logo and 400dpi versions of your logo. When using your logo for printed materials be sure to use the 400dpi versions of your logo. Remember, JPG files will still have a white box around your logo and PNG files will have a transparent background.
For additional help with your logo files, contact customer service using our Support Form
Thank you again for you order. We're here to help you in any way that we can!

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