Support Center

Business Email - 3rd Party Connections

Last Updated: Feb 16, 2019 07:36AM UTC

Are you having trouble setting up your Business Email on your mobile device or with another email client? We have included instructions below on how to connect the Business Email to the third party clients below. It is important when setting up Business Email to always use the settings below.

Incoming server name: mail.gandi.net
Port: leave the default setting (110 for POP, 143 for IMAP, 995 for POP SSL, or 993 for IMAP SSL).
TLS or SSL: Yes
Username: your full email address (including@yourdomainname)
Password: provide the password you defined when creating the mailbox
Outgoing Mail Setup - SMTP (Sending mail)

Outgoing (SMTP) server name: mail.gandi.net
Username: your full email address (including@yourdomain.tld)
Password: provide the password you defined when creating the mailbox
Port : 25, 465 (with SSL) or 587 (with STARTTLS)
TLS or SSL : yes
SMTP Authentication: yes, using the same settings as for the POP / IMAP account




Personal Gmail:

In order to set up mail forwarding from your Business Email to your personal Gmail account, you first need to setup your Business Email Mailboxes. Do not create any forwarding addresses and make sure to remove any existing forwarding addresses - they will not work once you set up forwarding in your personal Gmail. Once your mailboxes are set up in your account, go to your personal Gmail Email. Log into your account to begin the process, then follow the steps below.

1. Select the Gear Widget in the top right hand corner > Choose Settings. Note: If you have “Inbox by Google” go to the “Gmail” menu item on the left-hand side menu to launch normal Gmail. Then find this gear in the top right-hand corner.

2. Then choose “Accounts” > “Add Another Email Address”.

3. Enter your “Name” + “Email Address”. Your email address is the business email address created @yourdomainname in your {brand} account. Select “Next Step”.

4. Revise the SMTP settings on the next screen as follows:

SMTP Server: mail.gandi.net

Port: 587

Username: The business email address you created @yourdomainname

Password: The initial password you setfor your business email.

Choose “Secured Connection using TLS”.

Click “Add Account” to proceed.

5. Once completed, you will need to verify that you own the email account you just added to your personal Gmail. The system will send you a verification email at the email address for which you set up forwarding. That automated email will include instructions for verifying ownership.




iPhone:

Follow the steps below to set Business Email up on your iPhone

1. Go to the “Settings” app.

2. Choose “Mail”.

3. Select “Accounts” > “Add Account” > “Other” at the bottom of the list.

4. Select “Add Mail” and enter the account information per below.

Name: Your Name

Email: example@yourdomainname (the business email address you set up in your {brand} account)

Password: provide the password you defined when creating the mailbox

Description: Enter the name you wish to use for this email type. For example, if this is your only business email address, you might want to set the description to “Business Email” or the name of your company, “Company Name Email”. Then select “Next”.

5. Your iPhone may attempt to verify at this point - no need to be alarmed. This will likely fail, prompting you to add the remaining information needed to set your email up. 

6. Choose “IMAP” to enter the remaining required information.

7. Enter the information below for BOTH “Incoming Mail Server” and “Outgoing Mail Server” sections.

Host Name: mail.gandi.net

User Name: example@yourdomainname (the business email address you set up in your {brand} account)
Password: provide the password you defined when creating the mailbox

8. Select “Next”. If everything looks correct, choose “Save” to complete the setup. This may take a few seconds to verify. Your email is now connected successfully!




Apple Mail:

Follow the steps below to set up access to your Business Email on Apple Mail:

1. Open Apple Mail. Go to “Mail” in the top navigation bar > select “Preferences”.

2. Select “Accounts” > then add an account by selecting the “+” at the bottom of the window.

3. Choose “Other Mail Account...” > click “Continue”.

4. Add your account information > click “Sign In”.

Email: the business email address you set up - example@yourdomainname

Password: provide the password you defined when creating the mailbox

5. Apple Mail may attempt to verify the login at this point - no need to be alarmed. This will fail, prompting you to add the remaining information required to finish setup.

6. In the following screen, enter your business email address into “User Name” and your password.

7. Select IMAP is for Account Type. Enter the same information from above for BOTH “Incoming Mail Server” and “Outgoing Mail Server” sections.

8. Click “Sign In”. 

9. If everything looks correct, click “Done” to complete the setup for the apps that you connected to this email address account. Your email is now connected successfully!

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