Support Center

How do I reactivate my account?

Last Updated: Jan 16, 2019 05:15AM UTC

First, you must ensure that you have added and updated form of payment in order to reactivate your subscription. Please follow the steps to update your payment

Step 1: Log into your account with us.

Step 2: Locate "My Accounts & Projects" in the top right-hand corner. From this drop-down menu, you will select  "My Account Info".

Step 3: Scroll down to the bottom and select "Recurring Payments". Here you will enter the new card information and update the form of payment. 

Step 4: After the card is added, you can now reactivate your account simply by accessing your Manage domain page. In the top right-hand corner where you see "My Accounts & Projects", please select "My Websites" to the left.

Step 5: Locate the domain or subscription you wish to reactivate and select "Reactivate" underneath it.

You will now proceed in selecting the subscriptions you wish to reactivate. 

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https://cdn.desk.com/
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